BasicMicro - Forums

hey guys, im new here and to the world of using microchips with robotics. but i have been a programmer for many years, iv wrote this post 3 times now so ill keep it breef this time ><

i just got my new ARC 32 and its awesome, but i cant get it to connect to the pc. iv tried many times on many different pc's all running win 7 64 pro and some of them clean installs like the vid, but i cant get it to connect. Some times buss and port will install fine, sometimes only one and sometines nether, but i still get the same result. i prosume its me since i cant get it to work atall so i made a vid, sorry its bad quality and a bit all over the shop, but i didnt fancy re whiping again and re shooting. hopefully someone might be able to see what im doing wrong.

http://www.youtube.com/watch?v=WQ5jGgoiVek

kind regards, Makka

been trying again all day, i have tried the installer for the unsigned drivers many times also. i have also tried dseo13b.exe to boot windows up in test mode so you can use unsigned drivers, and i have also tried to install the installer and then update the drivers with the signed ones, using both test mode and normal mode. if someone would like to have a remote desktop session to try and solve the problem, i could set one up?

Hmm, apparently my reply didn't post correctly. Download the drivers from our website download section. Then follow the instructions in the txt file for installing the included FTDI 64bit drivers. When anyone has trouble getting the unsigned drivers to install in Win7 64bit we have them use the original signed FTDI drivers, but you have to follow the directions exactly or they won't install.

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Tech Support
Basic Micro - Robotic Technology Evolved

I thought id get that reply, that's why iv made the video.. iv tried this like 200+ times now ><

Makka,

Sorry you are having problems...I also have had "issues" with the drivers for Windows 7 which did drive me nuts for an evening!

Here are a few tips but as Acidtech said you need to follow the install instructions exactly!

Here are my hints:

1) Don't save files to the desktop...don't ask me why...trust over 15 years of IT experience
2) Are you logged in as Administrator (not a user who is part of the Administrator group...I have had apps in Windows 7 only install correctly when I was logged in as Administrator user)
3) You said that you could not install this on a Mac Book or two other desktops...I'm going to guess that you have a "bad copy" of the software on flash drive OR you simply need to install updated drivers for the USB Programmer. Really...the odds here are in your favor!

Workaround: Install Windows XP!

I watched the video. You aren't following the instructions. Please read step 19 again.

19. Follow steps 8 to 17 again but choose ftdiport.inf and select USB Serial Port in the selection window.

You are not selecting USB Serial Port in the selection window. Instead you are leaving USB Converter selected on the second part.

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Tech Support
Basic Micro - Robotic Technology Evolved

FYI - I know it works (at least for me), as I just did it 5 minutes ago to add the driver to my new DEV machine

Kurt